Front office operations

The employees who are eligible to follow the courses are the following:

  • Receptionist
  • Reception Assistant
  • Accounting Officer
  • Warehouse employee
  • Concierge, Concierge Assistant, Night Auditor
  • Doorman
  • Groom / bell boy
  • Telephone operator

Courses

Theory

Training workshops

Total teaching hours

   

Principles of hotel services

110

60

170

 

Customer service - basic communication principles -

Sales Techniques

40

 

40

 

Employment relationships

30

 

30

 

Employee Hygiene and Safety

20

 

20

 

English Language courses

120

 

120

 

Total teaching hours

320

60

380

 
Facebook Twitter Google+ Pinterest